Return Policy

Gogetcity returns and exchange policy gives you an option to return or exchange items purchased on Gogetcity for any reason within 2 weeks period only unopened boxes Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Self-Ship: If we don't offer a pick up at your location. In such cases, return shipping costs by the customer During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Gogetcity for same or different sizes of same style or for any other item of the same or different value from Gogetcity within the specified exchange period subject to your address being serviceable for an exchange. The following EXCEPTIONS and RULES apply to this Policy: Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). Under Exchange Policy, a) If you choose to exchange the item purchased by you on Gogetcity within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost. b) If you choose to exchange item purchased by you on Gogetcity for any other item of the same or different value from Gogetcity. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you. c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Gogetcity as the case may be, for an exchange. d) Applicable refund for exchange will be trigger post successful pick of original item from you. 6) Exchanges are only allowed for pincodes which are serviceable for an exchange. 7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item. 8) Non- returnable products/categories cannot be exchanged. 9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.